Car Finance: Frequently Asked Questions

What Documentation will I need to provide when I apply for my loan?

The documents required from you by NCBA and I&M Bank Kenya are as follows:

  • Fully completed Asset Finance application form. (Available from all NCBA and I&M Bank branches)
  • Your MHH Proforma Invoice
  • Original bank statements for current 6 months period
  • ID & PIN Copies
  • All directors PIN and ID copies (for Limited companies)
  • Company PIN card copy (for Limited companies)
  • Certificate of Incorporation/Registration (for Limited companies)
  • Memorandum & Articles of Association (for Limited companies)
  • Pay Slips (for the employed)
  • Logbook Copy/ Import Paper Copies

How long does it take to import a car from the UK?

It usually takes 8 weeks for your car to be ready for you to drive it home in Kenya. We measure this from the day we receive your deposit. Broken down this is split into : Two weeks in England for collection, inspection, delivery to the port and departure. Four weeks shipping tome from the UK to Mombasa, and a further two weeks in Kenya for clearing, transport to Nairobi, preparation for your collection. 

How long does it take to import a car from Japan?

You can expect to be driving your car home 9 weeks after we have received your deposit. Once we have bought your car, it takes two weeks for us to inspect it transport it and load it onto the ship. Allow 5 weeks for shipping journey from Japan to Mombasa. And finally when your car reaches Mombasa, it typically takes two weeks for it to clear customs, be transported to Nairobi and prepared for you to collect it. 

How long does it take to import a car from Australia?

You should allow 11 weeks for your car to be imported from Australia to Kenya. This is calculated from the day we receive your car to the day you can collect it in Nairobi. The shipping journey to Mombasa typically takes 7 weeks. When your car reaches Mombasa a further two weeks is needed for it to be unloaded, cleared, transported and prepared for your personal handover in Nairobi. 

Can I buy a car from another supplier in the Japan, Australia or the UK and still get my finance from NCBA?

We are happy for you to locate your car from another supplier. Our specialist buyers will then inspect and purchase the vehicle on your behalf, ensuring that your car is of the highest quality, prior to shipping it to Kenya.

What age of vehicle can I finance?

Under Kenyan regulations, used cars must be no more than 8 years old.

How do I know that I can trust MHH International?

We have been importing vehicles to Kenya for over 10 years. NCBA Kenya and I&M Bank have selected MHH International as their car import partner for cars from Japan, the UK and Australia because of our strict quality control and our highly professional service.

Who do I contact to get my car purchase started?

Simply contact our team via the enquiry form on this website or via our social media. Our sales specialists will be in touch very quickly to discuss your needs. NCBA and I&M Banks will require their usual paperwork to approve your asset finance application once you’ve shortlisted a car with us.

What if I don’t have an account with NCBA or I&M Bank?

Both NCBA Kenya and I&M Bank extend the offer of asset finance on UK, Japanese & Australian imports to both account holders and non-account holders.

When do I start to repay my loan?

Approximately 1 month after receiving your car.

How much deposit do I have to pay?

Percentages will vary from time to time but generally, NCBA Kenya and I&M Bank bases their loan offers on a 20% deposit for used personal vehicles.

When does the deposit get paid?

The deposit is required to secure your vehicle from being sold to someone else. Typically MHH International will require the deposit once a suitable vehicle has been chosen and the loan offer letter has been issued by NCBA or I&M Bank Kenya.

Who do I pay the deposit to?

Deposits are payable to MHH International.

Do MHH International have an office in Kenya?

Yes we do. Please come and meet our team in Westlands, Nairobi. We would be delighted to meet you and help you to import your next car. Our address is: 4th Floor, The Pavilion, Lower Kabete Road, Nairobi.

How can I be confident that the mileage on my car has not been tampered with?

All MHH International cars must meet 6 independent inspections before we buy it on a client's behalf. All mileage is independently certified to prove it is genuine.

How can I be sure that my car represents value for money?

MHH International can provide a shadow valuation before buying the car and will also provide a valuation as part of the package once the vehicle has arrived in Mombasa for insurance purposes. NCBA Bank Kenya and I&M Bank requires that the valuation is completed by one if their approved valuers within their selected panel.

Is there any other documentation not already mentioned required to import my car?

Yes, MHH International will arrange for all of the necessary documents including the IDF (Import Declaration Form), vehicle invoice and copy of duty payment receipt to be forwarded to NCBA. In addition, we will also carry out a KRA search as soon as your car has been registered and forward this to NCBA Kenya or I&M Bank for their records.

Do I have a warranty on my car?

MHH International gives 3 months warranty on all UK cars purchased using asset finance. Japanese cars are also given an automatic 3 month warranty when purchased with asset finance on condition they have been allowed to have an oil service. Terms and Conditions available on request.

What happens if my car is written off after I have received it?

The vehicle should be comprehensively insured by an underwriter within NCBA or I&M Bank’s panel before the release letter is issued.

Can I restructure my loan once it has started?

Yes, you can, but there should be a justification for it and consultation with NCBA Bank Kenya or I&M Bank.

Can I make overpayments?

Yes, you can in consultations with NCBA or I&M Bank. There is no penalty for early pay-offs.

Can I select my own car insurance provider?

Yes, but it has to be within the NCBA or I&M Bank’s panel.

Am I required to have a tracker on the vehicle?

Yes. NCBA Bank Kenya and I&M Bank requires you to have a tracker installed. This is arranged automatically as part of the service and is invoiced to you separately to the car. Prices start at Kes 55,000 which will cover your for a full 4 year period.

Talk to the team about taking finance for your import