FAQs

Yes, we are frequently placing orders for new cars on behalf of our clients. Be aware that there may be an extended delivery time due to the vehicle having to be built to order.

Yes, we can supply everything from brake pads, complete engines, to performance & styling accessories. We can supply genuine and non-genuine spare parts for most makes and models of vehicles.

We can also provide Service Packs for vehicle fleets and individual vehicles alike. This allows you to spread the cost of ownership and also ensuring minimal downtime when servicing vehicles locally with immediate availability of replacement parts.

All parts orders are securely wrapped prior to dispatch from the UK and shipped by either DHL, air freight, or container, depending on the order size. We understand that delivery time is key, and therefore, we will keep you updated on the delivery status of your order at all times.

All parts orders are subject to a £500 minimum order value for first-time customers. There is no minimum order requirement if you are currently purchasing a vehicle with us.

If you have already, or are in the process of purchasing a vehicle from MHH International, please discuss your parts and accessories requirements with us. We will tell you more about our service packs and ways to customise your vehicle before it leaves the UK.

We are specialists in sourcing and exporting cars valued at £30,000 or more. We can help source almost all makes and models of luxury, prestige, and high-performance cars, commercial vehicles and parts.

We are able to offer extended clearing and delivery services to Ireland, Kenya, New Zealand, Uganda, Mauritius, Trinidad & Tobago, Zambia, Zimbabwe, Jamaica, Botswana, Japan, Tanzania and Australia.

Importing vehicles involves navigating complex legal requirements and regulatory frameworks. A critical step in this process is clearing the vehicle through UK customs and then into your destination country, where a nominated agent can facilitate the process and manage the paperwork and compliance requirements.

Please see our country-specific pages for details.

Our CIF service ensures your vehicle up to the point where it is offloaded from the vessel at the Port. It is then your responsibility to insure the vehicle locally. Of course, our Shipping department will update you on your vehicle’s arrival so you have plenty of time to arrange the necessary cover. Cars being delivered inland will have road insurance until the point of collection unless we advise otherwise.

UK cars:
Your car is comprehensively insured for road risk from collection to the UK port. Marine insurance is provided for CIF clients. Importantly, our cover protects you for the full value of the car, not just its weight.

Japanese cars:
Marine insurance is covered by our partner’s policy. Details available on request.

It entirely depends on the service you choose. Typically, for the CIF service, we can source a used vehicle and have it ready for shipping within 1-2 weeks. New vehicles will depend on the factory order lead time. Shipping then typically takes 4-6 weeks, depending on the destination. Please see the country pages for your specific transport options and accurate shipping times.

It’s entirely up to you whether you want the vehicle shipped as roll-on roll-off, in a container or by air freight. Our expert team are here to help.

Roll-on/roll-off shipping: “RORO” is the most cost-effective way to ship your car.

Container Shipping: Container shipping is the most secure option, as your car is transported in a single 20- or 40-foot container. Whilst being more expensive, this is often the choice for prestige and high-performance car exports.

Air Freight: If time is of the essence, then shipping your car via Air Freight is the perfect solution. Mostly departing from Heathrow Airport, your car is handled with the tightest security to ensure it reaches you swiftly and safely.

All the vital paperwork, such as the Bill of Lading and the vehicle V5 certificate, is couriered separately via DHL.

Whatever your preferred shipping option, our experienced team is expert at exporting your car with the utmost care.

Pre-export inspections are all part of our service and are included in the price of your vehicle. We take your vehicle to the required pre-export inspector, such as QISJ, Bureau Veritas, Intertek, or Jevic, prior to shipment. All relevant documentation is then shared with you for your records.

We are very proud to be the first (and only) car importer from the UK to have partnerships with leading banks in Kenya: NCBA Bank, Stanbic Bank and I&M Bank. This helps you to finance your MHH purchase through an asset finance loan. Finance is available for both new and used cars. Just let us know if you’d like more information about financing options when you enquire.

For new or used cars, we require a deposit of £1,000 to secure your car with the supplier and commit us to working on your behalf. Once the sale has been agreed, we’d then require you to pay the balance if you are using our wholesale service or when you receive your vehicle in the country if you have opted for our Cleared & Delivered service.

For factory orders, we require the deposit to secure the order with the manufacturer. The balance payment is due when the car is ready for collection from the factory.

All payments are normally made by bank transfer. However, we have accounts with our partner banks and therefore can accept payments in Kenyan Shillings at a pre-agreed exchange rate.

You can pay in British Pounds, Kenyan Shillings, and US Dollars. Yes, we will agree on an exchange rate up front, and you can either deposit or make a full payment into one of our local accounts by bank transfer.
Please note that we do not accept cheques.

We like to keep life simple and opt for a no-surprises approach. We quote a single, clear price for the service you choose.

• For CIF car export service, the quoted price includes the cost of the car, transport within the originating country, quality control checks, shipping, insurance for the entire journey, our fees, and DHL costs.
• Clearing and delivery services, your quote will include the additional services you have requested.

So simply put, the price you choose reflects the import service you opt for. For details of services available in your country, please see the country-specific pages.

We have been exporting since 2009. We have delivered over 7,000 cars to 37 countries across a variety of over 200 models. Take a look at our customer reviews, Trustpilot, About us, Press and YouTube channel for more detail on our cars, customer reviews and company history.

New vehicles: Prior to deposit, we supply you with a pro forma invoice that includes a full vehicle specification and the approximate delivery date. Once the vehicle arrives and before shipment, we provide you with photos of your car. After the car has shipped, we will ship all relevant documentation, such as the Bill of Lading, Logbook and spare key, in ample time for the vehicle’s arrival at its destination port.

Nearly new vehicles: Once we find a vehicle that would be of interest, we would send you as much information about that particular vehicle as possible, including an in-depth description, photos and copies of all relevant paperwork. We only supply used U.K. cars with a full service history and Japanese cars that are grade 4 or above.

All of our cars are checked against a pre-collection checklist, a copy of which can be provided upon request.

We will never buy a car that does not meet our strict quality requirements. We would rather lose a sale than supply you with a vehicle that does not meet our quality standards.

We work very closely with an appointed agent in Kenya. In addition, we also have a Customer Services Representative employed by MHH International who is based in Nairobi. Their role is to make sure, along with us, that you receive the high-quality service you expect.

In New Zealand, we work very closely with McCullough, who provide all local services required to import and deliver your vehicle to your required destination.

We also have agents in Japan, Ireland, Australia, Fiji, Zimbabwe, Mauritius, Zambia, Jamaica, Uganda and Trinidad & Tobago. These agents provide flexible local car import services, which will deliver your car to your door.

Just tell us which car you love, and we’ll manage the purchase for you. There’s no catch. We hold little stock, so we can pass on savings to you while still providing first-class personal service. We’ll only recommend UK-supplied cars that come with a full main-dealer service history.
Japanese cars are bid for on your behalf if they are at auction, or bought directly through our partners if they are on sale. They undergo the usual pre-export inspection, and then the customary import process takes over.

UK cars are checked for insurance write-off claims, finance history, mileage verification, registration plate changes, logbook validity, valid service history and MOT validity.

Additional independent condition checks are available on request.

For Japanese cars, quality assurance comes to us from a number of sources. All cars need to have all of the following to make the grade:

• Grade 4 on the national grading from the auctioneer
• Country-specific pre-export inspection approval
• The current registration certificate (verifying mileage)